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Chapter 5
Managing Constrained
Resources
DONNA JOHNSON
AND THE BOTTLENECKS
Donna Johnson lived in Trendy Hills, an
apartment complex just north of the grad-
uate business school where her husband,
Jordan, was a first- year MBA student. Donna
had given birth to their son, Jake, only
months before Jordan entered the program,
and because her husband was often gone
until late at night, Donna frequently found
herself alone in the apartment with the baby.
Out of boredom one day, she began to read
the large casebooks that Jordan kept stacked
in a precarious pile by the front door. Her
favorites were the cases on operations.
Donna decided that she would ...