
54 THE LEAN ANTHOLOGY
Donna: Gross. Jake, this is just gross. What do I do with these wet clothes?
I mean, I have to take them out, right? When do I get to dry my
clothes? The washing machine just finished, and my stuff can’t
sit there molding for half an hour. I need them to be dried now!
[David, another apartment resident, entered the shared facility.]
David: Oh, sorry. I must have forgotten to start the load. Are you guys
having a good day?
Donna: Fabulous. I’ll come back in a bit. This laundry room is such
a bottleneck! If they had twice as many dryers as washers,
you could wash and dry clothes all day long at the same rate,
and you’d never ...