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Chapter 8
Establishing Standard Work
ERIKA, IN THROUGH THE OUT DOOR
Erika Deibert lived alone in a three- story
townhouse with a first- floor garage. An
intelligent and successful executive in the
health care consulting industry, she liked
her job and was good at it. She felt effi-
cient while in the office but also enjoyed
being at home, where she could retreat
from the hectic world outside, catch up
on work, entertain friends, and sleep.
She lived simply and well, managing to limit her furnishings to a few
simple yet functional pieces. A maid came once a week to vacuum,
mop, and clean the bathrooms and kitchen. This was hardly necessary,
since Er ...