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Chapter 9
Implementing the 5S System
DAVID AND THE CASE
OF THE HOARDED HOUSE
David and his wife, Heidi, had lived
in their single- family home in a new
development for about a year and a
half. Both followed hectic schedules:
David was a student in an MBA for
Executives program and a full- time
IT program manager, and Heidi was
the executive director of a local per-
forming arts center, which required
her to work odd hours. As a result, the two of them had allowed their
home to accumulate layer upon layer of stuff in almost every room,
closet, and wardrobe.
One night in December, David drove home from an evening class as
a wintry mix of snow and ...