
98 THE LEAN ANTHOLOGY
and straighten comes shine—cleaning the space. But it’s more
than just cleaning; it’s figuring out how and why things get
as bad as they do. Like letting the dishes pile up. We never
have any clean pans. We can’t find anything, so we have to
dig around to find stuff, and then we leave things out. That
kind of thing. So my next step is to observe how we do things
so I can figure out what we need to do.
David: I suppose we could put things directly in the dishwasher.
Heidi: What a concept.
David: I think half the time we are just adding more dishes to the pile
to see which one of us will break down and clean them first.