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Chapter 12
Maintaining Reliable Equipment
MISSY’S CAR MAINTENANCE
Recent MBA grads Kate Horner and Missy
Gillespie rented condos in the same build-
ing in Adams Morgan, near downtown
Washington, DC. Both were new to the
area, having rented their condos imme-
diately after graduating from business
school. They met while walking to the
same Bikram yoga class a few blocks away.
The condo was a popular place to live due
to its proximity to the Metro station and
the zoo, as well as its covered parking
garage. Missy usually took the subway to work, but she would drive if
she had errands or knew she would be arriving home late.
Shortly after moving, Mi ...