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Chapter 17
Analyzing Root Causes
JACKSON AND WYATT LEARN TO SHARE
Rebecca Tilden, a 2003 MBA graduate,
had two boys: Jackson, who was 8years
old, and Wyatt, who was 6 years old.
The two brothers were kids with tons
of enthusiasm. They worked hard in
school and played equally hard at home.
After returning from after- school care
in the evenings, they practiced various
martial arts skills together for hours.
Often, the boys both wanted to do the same thing at the same time,
whether it was resting in the hammock, playing with a basketball,
or drawing with a particular green marker. After a few shouts of
“Mine!” and “No, I want it!” one boy would ...