If you can’t describe what you are doing as a process, you don’t know what you’re doing.
W. Edwards Deming
Although each of the individual tools we discovered and implemented improved the process incrementally, their effectiveness was diminished because they operated in relative isolation. The biggest improvement came in connecting the pieces. As the pieces of the system came together, the improvement was greater than the individual parts.
Allen Ward had introduced Takashi Tanaka to me about a year after we started working together. Allen had met Takashi during one of his research trips ...