CHAPTER 1Using DMAIC to Improve Speed, Quality, and Cost

DMAIC (pronounced “Duh-MAY-ick”) is a structured problem-solving methodology widely used in business. The letters are an acronym for the five phases of Six Sigma improvement: Define-Measure-Analyze-Improve-Control. These phases lead a team logically from defining a problem through implementing solutions linked to underlying causes, and establishing best practices to make sure the solutions stay in place.

Image

When to use DMAIC

The structure of DMAIC encourages creative thinking within boundaries such as keeping the basic process, product, or service. If your process is so badly broken that you ...

Get The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to Nearly 100 Tools for Improving Quality and Speed now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.