ACKNOWLEDGMENTS
From Michael: My gratitude first goes to my parents. My father, Freddy, first got me to the gemba to see the experiments he was running with Toyota 25 years ago, and he has been teaching me “learning by doing” ever since, helping me to learn, step by step, how to see with the eyes of an area supervisor, production management, site director, and ultimately CEO. My thanks also to my mother who taught me what writing was really about and who patiently read and corrected my many texts, leading me to hopefully become, over the years, a better craftsman of my own trade.
Gratitude to Tom Ehrenfeld, the “chief engineer” of so many great ...
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