CHAPTER 2

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Think Differently

Lean is a completely different set of assumptions about moving from reflection to action.

Jacques vividly remembers the day that he realized that becoming Lean would mean that he would have to think differently. While working with his sensei to improve the horrendous ergonomics of an assembly workstation, his coach told Jacques that he was “nice—but cruel.” While Jacques was furious to hear this, he reflected more on his sensei’s explanation: “You mean well at a policy level with many progressive policies in the company,” said his coach. “But at the work level you have not solved any of the difficult problems workers ...

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