CHAPTER 3
Lead from the Ground Up
Learn by doing, and by developing people-centric solutions.
Jacques bit the bullet. He decided that he would stop trying to look for a global solution and, instead, work with his guys pragmatically to solve the safety, quality, and flow problems the sensei was pointing out. Locally. This first meant facing the problems. On the shop floor, chief operations officer Frédéric Fiancette set up a flat screen to show the level of truck readiness throughout the day. Logistics calculated, according to incoming orders, whether the outgoing truck would be complete or not at cutoff time. Throughout the day, in logistics, ...
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