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The Learning Advantage: Blending Technology, Strategy, and Learning to Create Lasting Results by Karen Mantyla

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6

Managing Learning to Ensure Strategic Alignment with the Business

Fred Goh, Former Director of Strategic Learning, Caterpillar University

Executive Summary

One of the greatest challenges of managing training is partnering with the entire business enterprise to ensure alignment, commitment, support, and results. Because of the global nature and decentralized culture of Caterpillar, addressing this challenge was a daunting task. Given that the company has over 94,000 employees organized into 30 business units spread out in more than 70 countries, creating a consistent annual process to assess learning needs and identify the high-impact learning ...

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