It is the province of knowledge to speak and it is the privilege of wisdom to listen.
Oliver Wendell Holmes
The art of listening is crucial for leaders—yet it is a skill that is often overlooked. Listening should be developed to the point where it becomes second nature.
In my experience, senior people in business often feel that their prime role is to come up with ideas, and to make sure that they are able to sort out the business problems people bring to them. This is not the case. The role of a leader is to encourage others to think for themselves, to help them to feel that they own the problem, as well as the solution. Without ...