Chapter 3 What It Means to Lead at a Distance

Sometimes when I consider what tremendous consequences come from little things . . . I am tempted to think . . . there are no little things.

—Bruce Barton, ad executive and US congressman

Ahmed had been a supervisor for a couple of years before 2020; his team had been right down the hall. Since the pandemic, three of his team members have continued working from home. He knows the world has changed but doesn’t really understand what leading a hybrid team will mean for him long term and what he must change as a leader. He’s often surprised at how little misunderstandings turn into problems and how ...

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