Chapter 14 Getting Honest Feedback

We all need people who will give us feedback. That’s how we improve.

—Bill Gates, former CEO of Microsoft

Nicole wanted to be an effective leader. She worked hard trying to keep up with the latest leadership practices. But all that effort sometimes left her frustrated and confused. She wanted to know more than just what to do; she wanted to know how she was doing. At the end of the day, she didn’t have a clear picture of how successful she was. This left her more than frustrated; it severely hampered her confidence, too.

When you work apart from those you lead, you typically lack the instantaneous feedback you need to function at a high ...

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