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The Magic Blackberry by David Thompson

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“Ok, so what can I do?”

“Well, all is not completely lost. Of course, you can’t retract the emails you’ve sent in the past, but you can put them down to experience, and learn from them – what’s done is done. But what you can do now is make sure that it doesn’t happen again.”

“And how can I do that?”

“Well, the next time you get an email that stirs your emotions, the first thing to do is to just stop. Stop. Read it again if you have to, just to make sure that you haven’t misunderstood. Then ignore that impulse of replying immediately. If you feel your blood boiling, just close the email and come back to it later. Leave it an hour, a day if need ...

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