Chapter 7
Delivering consulting engagements and satisfying clients
The core work of consultants is delivering client engagements. The engagement is when a consultant’s specialist skills, knowledge and service lines are applied. This chapter describes the process of delivering engagements, together with tips for great consulting. It is important for all consultants, but there is an alternative approach, which we will explore in Chapter 8.
A few senior managers in consultancies are not involved directly in client engagements. They spend their time managing the consultancy, pursuing business development and selling work. This is for the commercial benefit of a consultancy – as a business it needs to be profitable. However, the primary source ...
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