Introduction

Ask someone to define what a ‘management consultant’ is, and you will get a wide variety of responses, including smirks, sarcastic comments and even curses! The title covers an extensive range of roles providing a variety of services. There are no universally recognised standards for management consultancy and there are widely varying levels of quality. Many people want to be management consultants but do not know what it entails.

There are lots of consulting success stories, and numerous people have become affluent through consultancy. Given this success, it might be thought that the world was full of praise for management consultants. Yet, if you ask customers about their feelings and experiences of consultants, you will often ...

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