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The Manager's Answer Book
book

The Manager's Answer Book

by Barbara Mitchell, Cornelia Gamlem
June 2018
Beginner to intermediate content levelBeginner to intermediate
224 pages
5h 16m
English
Career Press
Content preview from The Manager's Answer Book

NOTES

Section 1

1. Trent Hamm, “Warren Buffett on Reputation,” The Simple Dollar website, April 18, 2008, www.thesimpledollar.com/warren-buffett-on-reputation/.

Section 3

1. “Third Annual Study of the State of Generation Y, Generation X, and Baby Boomers.” Study by PayScale and Millennium Branding, November 19, 2014, www.millenniumbranding.com.

2. CareerBuilder press release, September 14, 2017.

Section 5

1. Tereza Litsa, “How Emotional Connection Increases Customer Satisfaction,” ClickZ Marketing Technology Transformation website, September 15, 2016, www.clickz.com/how-emotional-connection-increases-customer-satisfaction/105775/.

2. Meg Marco, “Zappos Sends You Flowers,” Consumerist website, October 16, 2007, https://consumerist.com/2007/10/16/zappos-sends-you-flowers/ ...

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Publisher Resources

ISBN: 9781632658807