Second coaching conversation

Managers have to be able to sort out ‘people problems’. In this sample conversation, Nadia has come to her manager for help. She has got a problem and it has clearly got her angry and upset. Follow the stages of the model for yourself, as the conversation progresses:

Nadia:

I’ve got a problem and I don’t know how to solve it, so here I am. It’s really screwing me up. I didn’t think I should come to you but I can’t think how else to get round it. Can we keep this confidential?

Manager:

Yes, of course. Tell me about it.

Nadia:

It’s about me and Rob. He’s driving me nuts. I don’t think I can work with him at all.

Manager: ...

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