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The Manager's Communication Toolbox
book

The Manager's Communication Toolbox

by Everett Chasen, Robert Putnam
November 2012
Intermediate to advanced content levelIntermediate to advanced
176 pages
5h 26m
English
Association for Talent Development
Content preview from The Manager's Communication Toolbox

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“No man ever listened himself out of a job.”

—President Calvin Coolidge

In This Chapter

  • Why many of us don’t listen well.
  • Common barriers to effective listening.
  • Benefits of avoiding listening pitfalls.
  • Checklist to improve your listening skills.

Lack of Formal Education

Most people accept that listening is a critically important element of communication. Yet a great many of us don’t really listen very well. Most of our daily communication skills were gained from formal learning combined with experience. For writing, we apply grammar rules from grade school and basic structures from high school composition. For public speaking, ...

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Publisher Resources

ISBN: 9781562868185Purchase book