November 2012
Intermediate to advanced
176 pages
5h 26m
English

“No man ever listened himself out of a job.”
—President Calvin Coolidge
In This Chapter
Most people accept that listening is a critically important element of communication. Yet a great many of us don’t really listen very well. Most of our daily communication skills were gained from formal learning combined with experience. For writing, we apply grammar rules from grade school and basic structures from high school composition. For public speaking, ...