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The Manager’s Guide to Maximizing Employee Potential
ity. They suggested that four key criteria should be used instead:
financial, customer, internal business process, and learning and
growth measures.These criteria should be based on the organiza-
tional leaders’ vision and strategy.
Each worker’s job, the theory goes, relates to organizational
strategy and measurable balanced score card criteria in specific ways.
These most important measures are called key performance indica-
tors (KPIs). Many organizations today measure workers’ perform-
ance in two ways: what measurable results they achieve compared to
their KPIs and how they achieve those results ...