
Appraising Workers and Providing Daily Feedback 121
• Confirm that workers know what to do and how to do it.
• Summarize the action that workers have committed to take.
• Express your thanks.
Step 1:
Mention the Goal to Be Achieved, the Results Desired,
and/or the Behavior That Is Desirable
Step 2:
Clarify What the Person Is Doing, Being Specific But Not Insulting
Step 3:
Describe What the Person Should Be Doing, Being Specific
Step 4:
Clarify How to Narrow the Gap in as Specific Terms as You Can Possibly Provide
Step 5:
Reemphasize the Importance of the Task, the Results to Be Achieved, or the Behavior
Step 6:
Explain How the Person’s Performance Makes