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The Manager’s Guide to Maximizing Employee Potential
Common or difficult problems are logged into the system. Advice
about troubleshooting and solving those problems is also provided in
the system. This approach, while requiring more technological
sophistication, places information at the fingertips of even the least
experienced performers, giving them the ability to perform like a pro.
Strategy 6: Electronic Performance
Support Systems (EPSS)
Perhaps most sophisticated of all methods for storing and transfer-
ring knowledge is an electronic performance support system (EPSS).
An EPSS combines artificial intelligence, an expert system, real-time
e-learning methods, and a computer-based referencing system. As
users encounter a problem, they can access ...