
Transferring Knowledge and Professional Contacts 153
IDENTIFYING AND OVERCOMING BARRIERS
TO KNOWLEDGE TRANSFER
Numerous barriers get in the way of knowledge transfer. If you set
out to transfer knowledge, you should consider—and plan for—
overcoming these barriers. The barriers include the inability of the
organization to:
• Focus on what specialized knowledge should be captured.
• Focus on who possesses the specialized knowledge.
• Focus on how to capture the specialized knowledge.
Step 1: Make the
Commitment
Step 2: Clarify What Work
Processes Are Key to the
Organization’s Mission
Step 3: Clarify Who
Possesses Specialized
Knowledge About Those
Work Processes ...