177
Managing talent is not just about managing the best people. It
can also be about managing the worst ones. Workers watch how
their supervisors handle difficult people and bad performers. What
happens may influence their behavior.
Most managers, research suggests, devote about 20 percent of
their time to managing conflict. That includes solving problems
with workers. And yet those same studies indicate that only 10 per-
cent of managers effectively deal with that conflict.
1
Managers around the world complain that is impossible, or
nearly so, to fire poor performers. A possible reason is that many
organizations use progressive disciplinary systems that ...