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The Manager's Guide to Mediating Conflict by Alison Love

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The rise in workplace disputes

If you find yourself spending increasing amounts of time dealing with workplace conflicts, managing the impact on an individual's performance, and being dragged into formal processes that are rarely helpful, then you are not alone! Numerous surveys report that there has been a considerable increase in workplace conflict in recent years and the time taken to resolve these conflicts using formal processes (disciplinary and grievance processes) has also increased. In addition, employment tribunal claims continue to rise year on year. The rise in conflict does vary from sector to sector with the public sector in the UK experiencing considerably higher numbers of disputes than in the private sector. One study suggests ...

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