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The Manager's Guide to Mediating Conflict by Alison Love

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Good versus bad conflict

Bringing different perspectives and different points of view together should be a positive thing, and it should help promote creativity and innovation. So while we tend to think of conflict in negative terms, it can be a force for good. If conflict is managed positively or the culture is such that it promotes a healthy exchange of viewpoints, this promotes understanding and allows individuals to express opinions in a constructive way that achieves collaboration and engagement; all of which is positive. Patrick Lencioni, in his book The Five Dysfunctions of a Team, lists the fear of conflict as one of the five dysfunctions of a team and that teams who develop the ability to engage in healthy conflict and open debate will ...

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