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The Manager's Guide to Mediating Conflict by Alison Love

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Individual sessions

Individual sessions can be useful in certain circumstances as they allow you an opportunity to discuss issues with one party confidentially and without the other party being able to overhear what or how things are being said. This often means that the parties will open up and share things that they would not want to say in front of the other. It also allows you to dig a bit deeper with challenging questions and engage in some reality testing.

If you do have individual sessions, you will engage in "shuttle diplomacy." You will be moving between the parties and going from room to room positively reframing and reflecting things that have been said by one party to the other, putting forward proposals, or providing information to ...

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