Preface

Are you a purchasing manager, a production manager, or an IT manager? Do you manage in marketing, sales, or finance? Is it up to you to take charge of human resources or product development? Regardless of your industry or level of experience, you have to make optimum use of all the resources you have at your disposal. Being thrust into an unpredictable situation can be difficult, and this is doubly true when you are a manager. Regardless of whether you are a seasoned manager or someone who has not yet experienced all the power, perils, and pitfalls of leading people, you will be expected to take charge and make things better for your direct reports and the company. This balancing act isn’t always easy, and it can be especially stressful ...

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