Everything in this book is essential to your understanding of legal, effective discipline and documentation. You need to follow all the chapters and every step of the processes and formats they describe. Do not skip a section. Doing so could undermine the impact on the employee or weaken your case should you find yourself involved in some kind of legal action.

Remember above all that you are using these processes to work toward positive change. This should be a consistent message when you are giving employees the constructive feedback they need.

Image The Five R’s of Change

This simple formula informs the disciplinary approach ...

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