The performance counseling session calls for you to draw on your coaching skills as well as your communication skills. You need to convey to the employee in clear and objective language …

•   What the problem is

•   What behavioral changes are expected

•   What the employee can do to make those changes

•   What action will be taken if the employee fails to make those changes

In doing so, you should give constructive feedback and offer as much encouragement as possible—that is where your role as a coach plays a vital part in behavior modification. You want to get the employee “in tune” with you and harmonizing on a mutually agreeable course of action. A useful term for this approach is peptalk (see display). It will ...

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