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The Manager's Pocket Guide to Employee Relations by Terry L. Fitzwater

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Identify the Issue

The issue defined in this book is satisfaction. Yours and your employees’. However, there is a side issue plaguing business, and that is retention. Retention is getting a lot of attention in the mainstream press. Employee turnover is costly and it must be controlled. The key is to restore a sense of security and self-worth in your staff; then you will control turnover.

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