Most organizations today assemble and disassemble teams to address problems or issues on an as-needed basis. This will add to the difficulty of effective communications, as those unfamiliar with the group’s or department’s culture, norms, and technologies join in to problem-solve. When teams assemble or individuals need to look at roles and responsibilities, remember the flow chart on the next page.
The chart may look busy, but it is quite simple to understand and to put into action by assigning phases to the process.
This phase begins with the issue and its impact on others. If the issue is limited, there is little impact on others, and problem resolution is accomplished by defining and refining the issue until action ...