To score the survey, look at the responses to each question, add the numbers together, and then divide that total by the number of participants. Let’s look at an example. You give the survey to six people. On question number 1, the group checks the following numbers, 3, 5, 5, 6, 4, and 7. If you add these numbers together, the sum is 30. Now, divide your answer by the number of employees taking the survey (6). The average response (30 divided by 6) is 5. Each question is scored the same way. This will provide the information you need to graph the responses.

Once you graph the responses (see the sample graph on page 11), you will be able to isolate the most problematic areas: any response in the range of five and up is worth ...

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