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The Manager's Pocket Guide to Employee Relations by Terry L. Fitzwater

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Communications

Communications. Effective management starts here. The ability to understand and to be understood cannot be overemphasized and it is not easy. It is also an imperative to sound employee relations. It will drive every activity and correctly direct and guide, or unfortunately misinform. What we must avoid, as was said to Paul Newman in Cool Hand Luke, is this statement: “What we have here is a failure to communicate.”

MISCOMMUNICATION IS AT THE ROOT OF ALL DISAGREEMENTS.

Linguists state that the English language does not do us any favors. Take the word fast. It has multiple meanings such as: someone is fleet of foot; has decided not ...

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