Because You’re Human, You’ll Have Conflicts

Conflicts occur everyday in the life of managers. You can’t escape them, but you can learn how to handle them better.

What is a conflict? Conflicts are many things. They are the struggle between two or more forces, positions, or actions. For example, you have a conflict when:

•  Your expectations come up against the reality of those on your staff.

•  The deadline you set for a project is not met.

•  People’s needs for recognition are not met.

•  Your work style differs from some of your staff’s.

•  People have hidden agendas and won’t reveal their true opinions and feelings.

•  Contributions are ignored ...

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