Bibliography of Resources on Conflict
Books
Learning from Conflict by Lois B. Hart. HRD Press, 22 Amherst St., Amherst, MA 01002 or call 1-800-822-2801. This Instructor’s Manual includes workshop designs and activities.
You Just Don’t Understand! by Deborah Tannen explains how the best of intentions can easily go astray.
Videos
The Art of Resolving Conflicts in the Workplace covers six techniques for smoothing over office conflicts and dealing with uncooperative co-workers. Available through Training Express, 11358 Aurora Ave., Des Moines, IA 50322.
Between You and Me: Solving Conflict shows you how to help employees solve conflicts before it affects performance. Available on CD-ROM and video through American Media Incorporated, 4900 University, ...
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