INDEX

Abdication, as reaction to conflict, 28

Ability to deal with conflict

as cause of conflicts, 3637, 42, 5657

conflict prevention and, 6364

Age, as cause of conflicts, 55

Analysis of conflict. See Conflict causes; Naming conflicts

Anger, as reaction to conflict, 28

Anticipation, of conflict, 3, 7

Assumptions

as cause of conflicts, 35, 42, 4950

conflict prevention and, 63

in conflict resolution, 28

Authority, use of in conflict resolution, 8990, 95, 96

Avoidance, of conflicts, 1, 4, 8, 2930, 102

Beliefs

about conflict, 1011

vs. values, 44

Benefits, conflict resolution and, 7274

Body language, conflict and, 2527

Case study

conflict resolution, 9496

identifying cause of conflict, 3743

Causes, of conflict. See Conflict causes

Childhood ...

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