Preface

Many years have passed since I wrote Learning from Conflict in response to the need for trainers to help people deal with their conflicts. I frequently receive requests for an adaptation of this instructor’s manual from individuals who want to learn how to handle their conflicts better but don’t know how!

In the Managers’ Pocket Guide to Dealing with Conflict, I have drawn from many people and diverse organizational settings to provide real life examples of workplace conflicts. If you are a person less than confident and successful in dealing with work conflicts, this book is for you. You will learn how to help yourself and your employees face and deal with conflicts. By dealing with these conflicts you will improve your and your employees’interpersonal ...

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