The Manager's Pocket Guide to Influence with Integrity: Power, Principles, and Persuasion

EARNING TRUST

Making your staff feel they matter in the grand scheme of things is vital. You can accomplish this in ways that go far beyond financial rewards. Ask yourself how often you do the following:

How often? (S = seldom; O = occasionally; F = frequently)

1.	______	Make promises and then keep them.
2.	______	Recognize others.
3.	______	Share knowledge.
4.	______	Include staff in decisions.
5.	______	Interact with staff on a personal level—e.g., ask about their children.
6.	______	Try to make work more interesting.
7.	______	Praise staff to my manager.
8.	______	Relieve stress via social events.
9.	______	Share credit.
10.	______	Say, “How can we avoid this mistake in the future?” instead of “Who ...