CHAPTER 9

Motivation and Emotional Intelligence

Molly, the Vice President of HR, was handed a daunting assignment— to take a long, hard look at the company’s problems with employee turnover. Her CEO wanted a full report, with recommendations, in 60 days. Three weeks had already gone by, and Molly was clearly avoiding the project. She was overwhelmed and had no idea where to begin. The issue of employee turnover hit home: she’d taken a recent call from a headhunter herself, and although she turned him down, the call had stimulated her thinking. Molly was feeling tired and drained at work, unable to muster motivation for much more than her day-to-day activities.

Emotion is the foundation for creativity, passion, optimism, drive, and transformation. ...

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