FOREWORD

A number of books have been written in the last few years about Emotional Intelligence, or EQ — the characteristics other than “brainpower” that successful leaders possess. Many of these books are quite good and well worth reading but are written for researchers, or professionals such as social workers or counselors for use in therapy. Few offer practical suggestions as to how we can develop or expand our own EQ and that of those who work for us. The average manager needs an introduction to this important concept without having to wade through information that might not be directly relevant to his or her organization and its specific challenges.

This book is written to introduce managers to the concept of Emotional Intelligence — managers ...

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