The Manager's Pocket Guide to Knowledge Management

Introduction

10 Myths about Knowledge Management

As knowledge management becomes more widely adopted, misconceptions about what it is and isn’t have also become more widespread. Here are the top 10 myths about knowledge management:

1.   Knowledge management is an end unto itself. In fact, while creating new knowledge, organizing it so others can use it, and passing it on to succeeding generations is a defining human trait, business organizations should use knowledge management to build market value and competitive strength.

2.   Knowledge management is just for professional services firms and other “intellectual” businesses. Not so. As we will see in Chapter 1, knowledge is a big percentage of the value of all goods and services produced in every ...