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The Manager's Pocket Guide to Knowledge Management by Barbara Kivowitz, Kathleen Foley Curley

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TABLE OF CONTENTS

Introduction

Chapter OneKnowledge Management: Why Now?

Knowledge is now a core business asset. What forces and drivers are making knowledge management essential to business strategy?

Chapter TwoWhat Is Knowledge?

A business definition of knowledge clarifies the relationship among data, information, and knowledge and provides a foundation for effective knowledge management.

Chapter ThreeManaging Knowledge: The Process

To make knowledge usable, and realize its value, businesses develop processes for creating it, distributing it, and applying it.

Chapter FourMaking the Connection: Knowledge Management and Organizational Learning

What is knowledge management? How does it link to organizational learning? Using the RICE model, a framework ...

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