TABLE OF CONTENTS
Chapter OneKnowledge Management: Why Now?
Knowledge is now a core business asset. What forces and drivers are making knowledge management essential to business strategy?
A business definition of knowledge clarifies the relationship among data, information, and knowledge and provides a foundation for effective knowledge management.
Chapter ThreeManaging Knowledge: The Process
To make knowledge usable, and realize its value, businesses develop processes for creating it, distributing it, and applying it.
Chapter FourMaking the Connection: Knowledge Management and Organizational Learning
What is knowledge management? How does it link to organizational learning? Using the RICE model, a framework ...
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