The Manager's Pocket Guide to Diversity Management

Introduction

When it comes to managing diversity, many managers often ask, “When I’m managing a diverse work group, what should I do that is different than managing any other group?” This is certainly a legitimate question and deserves an answer. Managers often feel that performing the primary management tasks of planning, organizing, directing, and controlling should be more than enough preparation to handle any situation. It is certainly true that these skills and competencies will go a long way in assisting a manager to accomplish organizational work; however, managing diversity and creating inclusive, productive work groups require additional awareness, knowledge, and skills to be effective.

First they need awareness about their own comfort ...