Managers lead very busy lives and never seem to have enough time to get everything done. A 70- or 80-hour work week is not uncommon. We have a plethora of communication tools with computers, regular phones, cell phones, PDAs, e-mail, messages, meetings, etc. If we have more platforms for communicating now than ever, then why do we have communication problems? It is very simple: (1) We don’t make the time, (2) we don’t have a plan for communication, and (3) we think electronic communication is communicating.

Smart managers make the time for communicating in person on a regular basis. Because they are busy, they put frequent meetings and updates into their schedule with team members individually as well as in groups. Charles Dickens ...

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