HRD Press, Inc.22 Amherst RoadAmherst, Massachusetts 010021-800-822-2801 (U.S. and Canada)(413) 253-3488(413) 253-3490 (fax)

No part of the material should bereproduced or utilized in any form or by anymeans, electronic or mechanical, includingphotocopying, recording, or by informationstorage and retrieval systems withoutwritten permission from the publisher.

Production services by Jean MillerCover design by Eileen KlockarsEditorial services by

ISBN: 9781599964708

Get The Manager's Pocket Guide to Innovation now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.