
Steelcase: Go-and-See New Customers to Open New Markets • 103
CROSSPROJECT KNOWLEDGE SHARING AT RUAG SPACE
Company: RUAG Space is the biggest independent supplier of
space equipment in Europe, with facilities in Switzerland,
Austria, and Sweden.
Problem: RUAG Space’s R & D teams in Gothenburg build
space equipment for specic customers on a project basis. e
engineering teams tend to think about their work in terms of
these projects, which limits their thinking around the abil-
ity to reuse knowledge across projects. e engineers focus
on delivering exactly what the specic customer wants, with-
out thinking about how the knowle ...